Privacy Policy

Information We Collect

We gather the personal details that you provide when registering an account, making transactions, or contacting our support team. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. To meet our regulatory responsibilities under UK gambling law, we also collect identification documents and proof of address during the verification process.

Automatically Collected Data

When you visit or use our website and mobile applications, certain technical information is collected automatically. This includes your IP address, browser type, device identifiers, operating system, pages visited, and the times and dates of your activity. We use this data to maintain the security of our platform, improve site performance and understand how our services are being used.

How We Use Your Personal Data

Your information allows us to create and manage your account, process deposits and withdrawals, verify your identity and age, and deliver the gaming and betting services you request. We also use it to communicate important account notifications, support responsible gambling initiatives, and, where you have consented, send personalised offers and promotions that may interest you.

Analysis of player behaviour helps us identify patterns that may indicate problem gambling, allowing us to intervene appropriately and offer support resources. All processing is carried out on the basis of contractual necessity, legal obligation or legitimate business interests.

Sharing and Disclosure

We may share your personal data with carefully selected third parties who provide essential services on our behalf. These include payment processors, identity verification agencies, customer support platforms, and IT service providers. Each partner is required to maintain strict confidentiality and security standards.

Disclosure may also occur where required by law, for example to the UK Gambling Commission, other regulatory authorities, or law enforcement agencies when we have a legal duty to do so. We do not sell your personal data to third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, analyse traffic and deliver relevant content. Some cookies are strictly necessary for the platform to operate, while others help us understand user journeys and improve the overall experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of the site.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to safeguard it. These include encryption of sensitive information, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to minimise risks.

Your Rights

Under UK data protection law you have several important rights. You may request access to the personal data we hold about you, ask for corrections to inaccurate information, request deletion of your data in certain circumstances, or object to particular types of processing. You also have the right to withdraw consent where we rely on it and to request that we transfer your data to another organisation.

To exercise any of these rights, please contact our customer support team. We will respond within the timescales required by law and may ask for proof of identity to protect your information.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. This includes obligations under gambling legislation that require us to keep certain records for specified periods after your account is closed.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the privacy policy periodically so that you remain informed about how we collect, use and protect your personal data.

If you have any questions about this policy or how we handle your information, please contact our support team who will be happy to assist.